ONE OF THE MANY
REPLIES THAT WE RECEIVED THIS MONTH TO OUR SURVEY OF EXISTING
Hi All, Yes that is correct I am
asking for your HELP !
1. Did you find the study
plans you received useful and what you expected ... YES or NO ?
YES they were very helpful, on
their own were good, but with the inclusion of the FREE book you sent they
made a lot more sense and gave what needed for making a decision (Mine
coming soon, going to sign the papers on the house in south this coming week
and then will know how much land I have to work with)
2. How can we improve the material
we sent to you ... You can write as much or little as you like and we will
respond to you individually.
I think that in my opinion your customer service and focus on your
clients is a part of the materials you sent… so when questions come up in my
mind I know that the answer is just an email away…. As a Business coach
what I can tell you is that you should highlight that fact in your marketing
that all answers to any questions are an email away and that it is a free
service to make sure your clients have what they need…… You do it already so
well, use that face and make sure perspective customers know that YOU are
included in the materials (your USP)
3. Have you read the e-book we sent
you ... BUILD YOUR OWN SAILBOAT or BUILD YOUR OWN POWERBOAT? Did you find
the information in the e-book useful ... YES or NO ?
Very useful, without it the study
plans would not be complete in my opinion. It answers a TON of questions
that a new builder will have.
4. What we can do to improve these
e-books ... You can write as much or little as you like and we will respond
to you individually.
There are a lot of other peoples projects in the books…. One thing that I
can think for adding value (IN ADDITION TO THE BOOK) that I thought
of in the books is creating a community (when you see other companies like
Nordhavn they have ways for
owners to communicate with each other)… I think this would be GREAT (with
builders that volunteer to be in the community), so not only would we (the
new builder) get the plans and great material and you…. We would also get
each other to ask questions with, communicate to and who knows maybe enev
heklp each other….. that would take your business to a whole new level and I
would be happy to discus it with you if you find it interesting.
5. You can write us with any
questions you may have about our boats, plans and cutting files ... you can
write as much or little as you like and we will respond to you individually.
I am sure those are coming once I get the land finalized over the next
couple weeks and then know what boat is best for the area
6. We are planning to make our study
plans, e-books and other informational materials easier to read and enjoy
across other electronic platforms such as tablets, mobiles / cell phones etc
... I have been a bit of a traditionalist in the past but finally I have
come to appreciate the usefulness of the iPad similar divices ... hopefully
I will move on and get to terms with all the other possible tools of the
I think more options are always a
good thing but never stop the way you are already doing things….. just add
7. You cannot build a boat with a
computer or similar but you can lean everything you need to kow to
sucessfully construct a beautiful seagoing vessel for your self and your
A true statement SIGNED George K